Sonoma Promotional Solutions

Over the years Gary V. Harkins, owner of Capital Gifts & Awards has worked with many promotional products companies large and small. The one quality that stands out when working with Sonoma the past years is the first rate customer service, follow up and helpfulness from our Account Executive.  Namely Chris Scharich! And his sidekick Melissa!

THANK YOU, ARTHUR! YOU ROCK! Melissa was out with strept throat and I was in Canada for a dragon boat race. (I just got back last night.) Thanks for the A-1 effort on this order! I just love it when things work out so well! We strive to meet our client's needs and it is because of wonderful suppliers like SONOMA that we continue to have such strong relationships with our clients and such GRAND re-orders. Again thank so much for making all this happen and shepherding our orders thru the maize of international production. We so appreciate it!

Dear Sonoma

Just wanted to drop you a note… My customer was extremely happy with the product they received.  I look forward to working with you more in the near future.

Dear Sonoma

Versacom Inc holds quality and customer satisfaction very high…  We like to do business with suppliers that embrace the importance of quality like we do…  Everyone at Versacom would like to thank you and we look forward to continuing our relationship and working with you on other projects in the future.

Dear Arthur

Another happy customer…

I have worked with Arthur for years, and he and your company have always done a great job for my customers. My customers are always happy with their products and often send me thanks for a job well done! We work on such a frantic level in the business that I often forget to slow down to tell my vendors what a great job they are doing.

Thanks Arthur and crew!

Dear Mr. Friedman,

It is not often that I take the time to write to a vendor. But the service I have been receiving from Catherine Fautley deserves recognition. Sonoma was the 3rd vendor I contacted about a lapel pin order for a client who was very specific in their needs. Not having done lapel pins before Ms. Fautley walked me through the many different processes, plating solutions, etc., and provided me with enough information so that I would appear as an expert to my client. The other vendors answered my questions but did not offer solutions. Ms Fautley did I am grateful for your knowledge.

Small distributors, like me, are always struggling with suppliers to be treated as fairly as the larger distributors. Catherine handled my situation with calm, understanding and a lot of patience.

I lecture often on the topic of the importance of good customer service at our local community college. I can truly say that Ms Fautley epitomize how account executive should deal with customers. Thanks to her expertise, I was able to place an order with Sonoma Promotional Solutions and hope to do more in the future.

Dear Michael

I cannot thank you enough for all of your help with this.  I’ve never had a vendor deliver a WEEK early before.  You are great and it is much appreciated…

Thanks again for your help with this order and making us look so good.