Frequently Asked Questions

1. How do I place an order?
2. Is there a minimum order I must place?
3. How long does it take to receive my order?
4. What happens if there is a mistake with my order or I need to cancel my order?
5. What payment methods do you accept?
6. What are acceptable formats for artwork?
7. What if I don't see the product I'm looking for?
8. What will be my shipping cost?
9. I have an event next week. . . .Can you help?
10. What if I have other questions or suggestions?    

1. How do I place an order?

For custom products, please feel free to call us at 800-996-8655 or visit our Request a Quote page.

For items that we have in stock, please visit our Stock Item page. Orders can be placed by Visa or Master Card directly over the web, or please feel free to call us at 800-996-8655.

2. Is there a minimum order I must place?

Yes. We are a wholesale manufacturer. Each custom product that we sell will have a different minimum order quantity. Please call us at 800-996-8655 for the minimum quantity required for your item of interest.

For stock items, there is a $100 minimum order as well as a minimum quantity per item. Please see our Stock Item page for individual products, prices, and minimums.

3. How long does it take to receive my order?

We're the fastest custom promotional product manufacturer in the industry. Since every custom item is produced based on your needs, the production time will vary from product to product. Typical production takes from 2-3 weeks, allowing additional time for shipping. Please feel free to call us with your scheduling and we will do our best to meet your needs. 800-996-8655.

If you have an event date or a specific requirement date, please make sure to tell us when initially placing an order.

4. What happens if there is a mistake with my order or I need to cancel my order?

We will do everything in our power to make sure your order meets your specifications and time requirements. Should a problem arise with an order, your sales executive will do everything he/she can to create a solution. Any return request must be made within 15 days of receipt.

Please contact us immediately if you need to cancel your order.

5. What payment methods do you accept?

We accept Visa and Master Card. Additionally, we offer net 30 with approval of your credit references.

6. What are acceptable formats for artwork?

Please visit our Custom Design Art Requirement page. From there, you can access our Request a Quote page that will allow you to directly upload your art work.

7. What if I don't see the product I'm looking for?

If you don't see what you're looking for, we'd be happy to find a promotional solution that will work for you. Please feel free to call us at 800-996-8655 or visit our Request a Quote page.

8. What will be my shipping cost?

Shipping cost will depend on the size, weight and required delivery date of your product. Since everything we make is built based on your custom requirements a shipping estimate can only be given at the time your order is placed.

9. I have an event next week. . . .Can you help?

YES! Please call us and one of our account executives will discuss what options we have available.

10. What if I have other questions or suggestions?

Please feel free to call us at 800-996-8655 or visit our Contact Us page. We would enjoy working with you.