Sonoma Promotional Solutions

FAQ

1. How do I place an order?
2. Is there a minimum order I must place?
3. How long does it take to receive my order?
4. What happens if there is a mistake with my order or I need to cancel my order?
5. What payment methods do you accept?
6. What are acceptable formats for artwork?
7. What if I don't see the product I'm looking for?
8. What will be my shipping cost?
9. I have an event next week. . . .Can you help?
10. What if I have other questions or suggestions?
11. What flag pins do you have in stock?
12. Are you hiring? What's the best way to apply?

1. How do I place an order?

   For custom products, please feel free to call us at 800-996-8655 or visit our Contact Us page.

    

   For items that we have in stock, please visit our Products page. Orders can be placed by Visa or Master Card directly over the web, or please feel free to call us at 800-996-8655.

2. Is there a minimum order I must place?

   Yes. We are a wholesale manufacturer. Each custom product that we sell will have a different minimum order quantity. Please call us at 800-996-8655 for the minimum quantity required for your item of interest.

   For stock items, there is a $100 minimum order as well as a minimum quantity per item. Please see our Products page for individual products, prices, and minimums.

3. How long does it take to receive my order?

   We're the fastest custom promotional product manufacturer in the industry. Since every custom item is produced based on your needs, the production time will vary from product to product. Typical production takes from 2-3 weeks, allowing additional time for shipping. Please feel free to call us with your scheduling and we will do our best to meet your needs. 800-996-8655.

   If you have an event date or a specific requirement date, please make sure to tell us when initially placing an order.

4. What happens if there is a mistake with my order or I need to cancel my order?

   We will do everything in our power to make sure your order meets your specifications and time requirements. Should a problem arise with an order, your sales executive will do everything he/she can to create a solution. Any return request must be made within 15 days of receipt.

   Please contact us immediately if you need to cancel your order.

5. What payment methods do you accept?

    

   We accept Visa and Master Card. Additionally, we offer net 30 with approval of your credit references.

    

6. What are acceptable formats for artwork?

    

   1. ART REQUIREMENTS Digital vector art file preferred for all processes. Adobe Illustrator CS5 and lower eps or ai files with all fonts outlined and external graphics embedded. Black & white camera ready line art can be used for die struck and etched products only. Art charges may apply for complex designs. We accept files compatible with most graphics programs including Photoshop and Illustrator. However, art charges may apply with some file formats. We can duplicate your existing sample with no artwork (this option takes slightly longer to complete production). If your artwork is not camera ready, artwork may be prepared at a specified rate.
   
   2. COLORS
   There are a finite number of authentic cloisonné colors available. For authentic cloisonné projects we will try our best to closely match your color specifications. For all other spot color projects Pantone color matching is available at additional cost. Translucent and glow enamel colors are also available at additional cost. For offset printed projects a hard copy match proof is required.
   
   3. TECHNIQUES
   There are a finite number techniques available. Authentic cloisonné is the traditional method of producing lapel pins. The base material is die struck copper. All colors are created using a finely ground glass which is placed onto the base by hand and oven baked at hightemperatures to obtain a smooth surface. Cloisonné pins are inherently scratch resistant and do not require an epoxy dome for protection. Glass color selection is limited to about 150 colors.
   
   4. PLATINGS
   There are a finite number of authentic cloisonné colors available. For authentic cloisonné projects we will try our best to closely match your color specifications. For all other spot color projects Pantone color matching is available at additional cost. Translucent and glow enamel colors are also available at additional cost. For offset printed projects a hard copy match proof is required. 
   
   5. ATTACHMENTS
   Sonoma Promotional Solutions has a variety of attachments that can be combined with your logo or art to create wide selections of products. 

    

   You can access our Contact Us page that will allow you to directly upload your art work.

    

7. What if I don't see the product I'm looking for?

    

   If you don't see what you're looking for, we'd be happy to find a promotional solution that will work for you. Please feel free to call us at 800-996-8655 or visit our Contact Us page.

    

8. What will be my shipping cost?

    

   Shipping cost will depend on the size, weight and required delivery date of your product. Since everything we make is built based on your custom requirements a shipping estimate can only be given at the time your order is placed.

    

9. I have an event next week. . . .Can you help?

    

   YES! Please call us and one of our account executives will discuss what options we have available.

    

10. What if I have other questions or suggestions?

     

    Please call us at 800-996-8655 or visit our Contact Us page.

     

11. What flag pins do you have in stock?

     

    We carry single and friendship (double) flag pins of every state as well as every country in the world.

     

12. Are you hiring? What's the best way to apply?
    Keywords: Jobs

     

    Sonoma Promo is growing and we're always looking for smart, creative and talented individuals. If you are a strong team player that's looking for a challenge and opportunities to learn and grow send your resume and cover letter to:
    humanresources@sonomapromo.com