Our Story

Established in 1990, Sonoma Promotional Solutions is an award-winning promotional products supplier, offering full service design, production, sourcing, and importing. We provide creative and innovative ideas with systems in place to provide high quality, custom designed products quickly and competitively.   Our Hong Kong offices assure quality products made in environmentally and socially compliant manufacturing facilities.

  •  A creative Partner with over 25 years experience

  • Custom Solutions built from the ground up

  • Fresh Ideas – Award Winning Products

  • Award Winning Customer Service

  • CPSC Compliant

  • Inspected Partner factories

 

Sonoma Promotional Solutions helps you design, create and develop custom products for every conceivable promotional campaign. We create on-pack promotions, product replicas, concept proto-typing and unique product solutions for all your promotional needs. We are a true promotional solutions provider affording you a time & risk saving benefit in a one stop shopping environment. 

 

PHILOSOPHY

Supporting customers beyond their expectations is the primary philosophy guiding business decisions at Sonoma Promotional Solutions. Our success has been built upon a commitment to total customer satisfaction. This also requires continually developing and improving products and systems to meet changing needs while maintaining the highest level of quality and customer support.



SOCIAL COMPLIANCE AND ENVIRONMENTAL MANAGEMENT

We work closely with partner factories to maintain the highest level of corporate social responsibility as required by Kellogg’s, McDonalds, Disney, Coca Cola and other high profile and demanding accounts. Regular audits are performed by independent third party teams with a special focus on social accountability and environmental safety.

We demand that our factory partners meet or exceed ISO SA 8000 standards of Corporate Social Responsibility. Independent audit teams confirm workplace and dorm safety, minimum age requirements as well as wage and overtime records. Workers are interviewed in a private setting to confirm a high standard of social accountability. Our higher tier factory partners have achieved environmental/ green compliance through strict production facility practices that are ISO 14001-2004 certified.

 

PRODUCT SAFETY

Sonoma Promo takes product safety very seriously; we are driven by the extreme product safety requirements dictated by our high profile customers.  Many years before the CPSIA was established and lead content in consumer products became a national issue Sonoma worked closely with a well known retail fashion brand aimed at teen and tween girls to ensure that our custom products far exceeded current state and federal lead/heavy metal content standards.  To comply with the recent Phthalate ban and to increase efficiency we replaced and automated our PVC production line, including all molds, tooling and other possible sources of contamination.

As new safety challenges emerge the team at Sonoma Promo is prepared and will continue to lead the industry in safety and social responsibility.  For more safety information go to:  www.sonomacompliance.com/

 

Client Product Chart

 

TERMS AND CONDITIONS

Order Change or Cancellation: Any change or cancellation will be subject to the charges based on any costs incurred at the time of the request.

 

Artwork: Camera ready or vector artwork is required.  If production friendly artwork is not available, art services can be provided at $75/hour, 2 hour minimum.  

 

Art Changes:  Art changes made after art approval will require new dies, molds, screens, films or setups and will incur charges.  Please review all factory art proofs carefully.

Dies & Tooling: Molds, dies, trim tools, piercing tools, screens and films are offered as a service and remain the property of Sonoma Promo. All molds, dies, trim tools, piercing tools, screens and films will be kept on file for a period of two years and will be recycled without notice.

Return Policy: No items may be returned without written authorization by Sonoma Promo.   A return request must be made in writing within 10 days of receipt.

 

Rush Orders:  Arrangements for rush service must be made in advance, please check with your dedicated Account Executive for availability.  Service charge and expedited shipping required.

 

Random Samples:  Random samples are provided at no charge and are based on availability.  Please provide your shipping account number.

 

Shipping: All orders are shipped FOB Sonoma CA via UPS ground unless other arrangements have been requested in advance.  Multiple destination shipments are subject to a $10 charge per destination after the first location.  Sonoma Promo is not responsible for delays caused by customs delays or carriers.

Trademarks: Sonoma Promo assumes that clients are authorized to use logos and trademarks submitted for reproduction.  Customs authorization documents may be required.  Sonoma Promo assumes no liability in trademark or copyright disputes.

 

Terms:  Net 30 payment terms granted upon approval of customer’s trade references and back up credit card, which is maintained on file in the event of payment delinquency. We accept Visa and MasterCard.